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Well-being and Workforce Strategy

Redesigning the EAP: Employer FAQs for Getting Started

This series of frequently asked questions (FAQs) describes several considerations for employers as they design their health and wellbeing employee assistance program (EAP) to make it more effective in supporting the mental health and general life challenges of your employees and their families.

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October 11, 2023

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TABLE OF CONTENTS

  1. What is an EAP?
  2. Who are the major EAP vendors?
  3. What are newer EAP models or “alternatives” and how are they different from traditional EAPs?
  4. How many visits do companies generally offer?
  5. What is the average utilization rate for EAPs? What do the top performing companies achieve?
  6. Should my branding strategy emphasize the mental health components of an EAP?
  7. What digital capabilities do EAPs offer?
  8. Should I bring EAP services on-site? What are some benefits or drawbacks to this strategy?
  9. What have other employers done to bolster their partnership with their EAP provider?
  10. Do EAPs offer peer and manager trainings? Are they effective?
  11. If I have an EAP, do I need to invest in additional mental health vendors? How much overlap is there?
  12. What capabilities do EAPs make available for employees with substance use disorders?
  13. What legal considerations should I keep in mind when crafting my EAP strategy?
  14. What RFP questions should I include for EAPs?
  15. Which EAP vendors have global capabilities and what questions should I ask them about their capabilities?
  16. What should employers keep in mind when implementing globally?