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Global Employee Assistance Programs: Purchasing Materials

Through a variety of interviews conducted with global employee assistance program (EAP) vendors, employers and experts, Global Institute staff developed a list of “lessons learned” for employers who are considering purchasing a global EAP, as well as sample request for proposal (RFP) questions.

January 09, 2020

TABLE OF CONTENTS

  1. Know where you currently have EAPs and what they involve
  2. Determine what you want and need
  3. Decide if you want to use a local, regional or global approach
  4. If Global, consider whether you want to contact with U.S. or global based vendor
  5. Involve local staff from the beginning
  6. Understand your pricing options
  7. Ensure Services are delivered in a culturally sensitive manner
  8. Meet the vendors you are considering in person
  9. Decide if you are going to pay for an EAP
  10. Be clear on billing and payment structure
  11. Make sure RFP reflect local needs
  12. Know who the providers are
  13. Include relevant performance guarantees in your contracts
  14. Don’t use your U.S. RFP
  15. Sample RFP Questions