Manager, Well-being & Workforce Strategy

About the Role

This Manager position will work in support of the Well-being & Workforce Strategy Institute and programming in support of other Forums, Committees and projects. Topics include, but are not limited to, employee and family well-being, workforce strategy, mental health, leave programs and policies, health equity, social determinants of health, communications and employee experience.  This position reports to the Vice President responsible for the Well-being & Workforce Strategy Institute.

Primary Duties and Responsibilities

• Research, write and develop member content, materials and resources (e.g., blogs, articles, toolkits, FAQs, executive summaries, presentation decks, etc.).
• Work with others on the team to plan and support various Institute, Committee and Forum meetings and calls.
• Assist with content planning, deliverable development, meeting coordination, and logistics for the meetings.
• Work with others on the team to support the Best Employers: Excellence in Health & Well-Being awards program, including supporting the application platform and annual updates, responding to inquiries and troubleshooting with applicants as needed, coordinating the judging panel, and ensuring deadlines are met.
• Research and respond to member questions and requests, working within tight deadlines and across the organization as appropriate.
• Proactively identify opportunities for the organization to better serve and meet member needs.
• Collaborate across the organization on complex, high quality deliverables.
• Contribute to the overall mission of the organization and member recruitment and retention through excellent customer service.
• Communicate effectively and with minimal supervision with all contacts internal and external to the Business Group.

Requirements

• Bachelor’s degree required. Preferred fields of study include health management, health communications, well-being, human resources, business, public health or related field.
• 6-8 years’ work experience preferred in employee benefits or well-being in an organization working with employers, health plans, and other well-being providers.
• Experience with benefits or health care consulting a strong plus.
• Self-starter with a strong work ethic.
• Strong verbal and written communication skills.
• Curiosity about industry trends and how they may translate to work portfolio, emerging opportunities and member needs.
• Ability to effectively lead and facilitate small group, webinar and committee meetings.
• Fluent in written and spoken English.

Skills and Attributes

• Self-starter with a strong work ethic.
• Ability to determine goals, set priorities, measure progress, and handle multiple responsibilities while efficiently meeting deadlines in a fast-paced work environment.
• Strong critical thinking and analytical skills.
• Excellent interpersonal, written, and verbal communication skills.
• Strong orientation towards collaboration on team projects to carry out the organization’s goals and objectives.
• Excellent internal and external customer and member service skills, having the ability to interact with colleagues, member companies, and potential members.
• Experience facilitating conversations with member companies and other organizations.
• Experience independently and effectively leading and facilitating small and large group discussions with internal and external senior-level stakeholders.
• Active listening to discern stakeholder needs, clearly articulates challenges and potential solutions, exhibits sound decision-making capabilities.
• Excellent internal and external customer and member service skills, having the ability to successfully interact with experts in the field, partners, colleagues, member companies, and potential members.
• Demonstrate strong organization skills, thoroughness, and ability to be detail oriented.
• Demonstrate resourcefulness and creativity in finding and using relevant information.
• Work effectively on team projects and be self-motivated and experienced in making independent judgments within the context of established policies and procedures.
• Demonstrate ability to learn new subject matter quickly and become conversant on the subject.
• Contribute to the overall mission of the organization and member recruitment and retention through excellent customer service.
• Demonstrate high professional standards and the ability to handle sensitive information confidentially.
• Highly computer literate, with demonstrated proficiency in MS Office Suite software, Zoom and Microsoft CRM.

Key Attributes

• Strong project management skills
• Resilient/flexible/adaptable
• Self-starter/motivated
• Learner/mentor/team-player
• Member/customer-first orientation
• Analytical/creative/forward-thinking
• Interpersonal awareness/leadership
• Growth mindset

Physical Requirements

• Extensive use of standard office computer equipment (e.g., keyboard, mouse and monitor)

Work Environment

• Position based at Business Group on Health offices in Washington, DC
• Hybrid schedule – At least 3 days in the office each week
• Minimal travel required